Shipping information
We ship to over 60 countries across the globe, from the United States to Japan - we've got you covered! We realize how important good quality packaging is when dealing with fragile goods. That's why we pack each order with care as if it were our own! In most cases packages are dispatched within a week after receipt of payment and are shipped via reputable couriers.
We'll provide you with a link to track your package online once it's been shipped. You can choose what address your package is sent to during the checkout process. We try to group your items in one package whenever possible, but your delivery may arrive in more than one box.
Your package will be dispatched at your own risk but we only use reputable couriers and special care is taken to protect against damage. The package must be signed for by a person of the legal drinking age in your country or jurisdiction. The recipient must be of legal drinking age in your country. Alternatively, in-store collection is free of charge. We just ask that you call or email us prior to your visit so we can have your bottles ready for collection. We can also package your bottles at an additional cost.
Shipping Cost Estimate
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Buyer's should be aware of any local customs/duties laws in their respective shipping country prior to purchasing goods on this website - it is the buyer's responsibility to adhere to such laws and settle any duties and/or VAT payable upon arrival at the shipping country border. Estimated amounts are based on a standard bottle size which weighs ~2kg. Heavier bottles, or those with larger presentation boxes, may incur a higher shipping charge - we will aim to ensure this is detailed on the Lot description if applicable.
Shipping Cost Estimate
Estimated amounts are based on a standard bottle size which weighs ~2kg. Heavier bottles, or those with larger presentation boxes, may incur a higher shipping charge - we will aim to ensure this is detailed on the Lot description if applicable
All goods on the auction are eligible for shipping and can be selected at the checkout. The costs are based on weight, and can be estimated using our shipping cost calculator below
Shipping costs to locations within the UK will be subject to VAT at % (destinations out with the UK will not be charged VAT, i.e VAT is added at 0%)
Worldwide shipping
Delivery is available to over 60 countries across the globe. We're familiar with shipping rules to your country
Insurance available
Insurance is available at an additional cost (3%). It protects against loss & breakage. Leakage cannot be claimed.
Competitive rates
We send hundreds of parcels each month and you can take advantage of our low shipping rates.
Worldwide shipping
Just Whisky offers worldwide shipping to most countries. If yours is not listed on this page, get in touch with us and we can look into into a special arrangement. We'll do everything we can to make sure your package is delivered to you, however we cannot be held responsible for any delays or seizures by customs or other third parties. It's the consumer's responsibility to check and adhere to local customs, rules and laws applicable in their country. Any countries we ship to may apply duty (and or) taxes which we cannot be held responsible for. It's the customers responsibility to pay any additional fees or charges applied to their shipment once the parcel has left our premises.
Insurance available
We offer the option to add insurance at an extra cost during the checkout process. This is a service that we encourage all our customers to use! We charge 3% of the total hammer price to insure against breakage as well as loss, which if selected will appear on your invoice. If the unthinkable happens we will need the bottle in order to proceed with an insurance claim. The neck of the bottle must be returned to us with the seal, stopper or screw cap still in place. Unfortunately, we are unable to insure against leaks, only breakage or loss. Our boxes are amply sized and your items are well protected with a combination of bespoke packaging and plenty of padding. We do everything we can to make sure your bottles arrive with you safely, however we cannot be held responsible for breakages or loss on any uninsured items.
Competitive rates
Maybe you're not quite ready to have your bottles shipped? We offer long term storage options to give you the flexibility you need. Built around ease of use and security, you can opt to have your bottles safely stored in our insured warehouse at the touch of a button. You can also view your stored bottles at any time from the accounnt area and even see up-to-date auction valuations for your bottles. We offer blocks of 3, 6 or 12 months storage with reductions for longer term storage periods. Did you buy your bottlew elsewhere and are now looking for storage? You can still take advantage of out storage solution.
Frequently Asked Questions
How can I bid on the auctions?
You’ll need an account with us to place bids in any auction. Registration takes 60 seconds and there’s a small £5.00 registration fee, payable by credit or debit card. Once paid, you will be registered and can place bids in the auction immediately. The registration fee helps us ensure you’re a real person and a genuine bidder.
Why does the timer extend on a lot?
In the interest of fairness, any bids placed in the final five minutes of a particular lot will extend the end time of that Lot by 15 minutes. We believe in giving our customers a fair amount of time to increase their bid should they wish. Last second sniping isn’t in the spirit of our auctions and by using this system there is no benefit to doing so.
How do I sell?
Selling Whisky should be a pleasurable experience not a complicated one! We've broken down the process into a few easy-to follow steps.
The first step is to get your whisky to us. We can help with courier collections, or you can arrange transport yourself. Once at Just Whisky, we’ll handle photography and description of your lots and enter your whisky into our auction. We take payment, then pay you within 14 days of the auction end date.
The first step is to register an account (it takes 60 seconds) and complete our sellers form here.
The first step is to get your whisky to us. We can help with courier collections, or you can arrange transport yourself. Once at Just Whisky, we’ll handle photography and description of your lots and enter your whisky into our auction. We take payment, then pay you within 14 days of the auction end date.
The first step is to register an account (it takes 60 seconds) and complete our sellers form here.