You’ll need an account with us to place bids in any auction. Registration takes 60 seconds and there’s a small £5.00 registration fee, payable by credit or debit card. Once paid, you will be registered and can place bids in the auction immediately. The registration fee helps us ensure you’re a real person and a genuine bidder.

We host our specialist whisky auctions once every month.

No. All our auctions are held online and no bidding takes place in person.

No. All auction lots will be revealed when the auction goes live.

Buyer’s premium is due on any lot won at auction and is %. If you’re in the United Kingdom, VAT is added to this fee, so the fee becomes NaN%. As an example, if you won an item for £100, the buyers premium would be £0 or £NaN if you are in the United Kingdom.

Our Automatic Bid System allows you to enter a maximum price that you’re willing to pay for an item. The system will automatically bid the minimum amount required to secure the lot for you. If your bid is successful or you’re outbid, we’ll let you know via email.

In the interest of fairness, any bids placed in the final five minutes of a particular lot will extend the end time of that Lot by 15 minutes. We believe in giving our customers a fair amount of time to increase their bid should they wish. Last second sniping isn’t in the spirit of our auctions and by using this system there is no benefit to doing so.

Yes. You can view all your bids in the buyer’s section of the account area.

We encourage all our customers to be careful when placing bids, and the system is set up in such a way that all bids need to be confirmed to be accepted. Having said that, we realize that occasionally a genuine mistake could have been made (for example placing a bid of £1000 instead of £100. If that is the case, please contact a team member by email at least 24 hours before the auction ends.

Payment is due within 4 days (96 hours) of the auction end time.

A late payment fee of 5% will be applied to your account.

We accept payments by all major credit cards and debit cards. Payment can also be made by bank transfer.

Yes. We accept Amex payments.

There are no credit card fees for customers inside the EU and UK, however a 3% surcharge is applied to cards registered outside these areas.

We carefully send hundreds of parcels each month Worldwide. Insurance is available at extra cost (3%+ vat) and protects against loss or breakage en-route to you. Sadly, we cannot insure or be held liable for any leakage, or damage to seals in transit.

Yes, we offer a free storage period of 1 month. After this period, we offer paid storage periods of 3, 6 and 9 months. You can view our storage rates here.

Yes. Items you have stored at Just Whisky can be combined with your most recent order at the checkout page, which will save money on shipping fees.

Typically our auctions start at 5pm UK time.

No. There’s no appointment necessary

Yes. Please email us or leave a note on your order with a note of the persons name. Please ask the person to bring identification with them to collect.